AYUSH (“we”) operates LīLā. This policy explains what personal data we collect, why, and the choices you have.

1. Data we collect

• Account: email address, password (stored hashed, never in plain text), optional name and home city.
• Bookings: events and tickets you buy, order amounts, and your mobile number (required by our payment partner).
• Technical: IP address, browser and device information, and security logs, used to keep the Platform safe.
• We do not store card numbers, UPI IDs or net-banking credentials. Our payment partner handles them.

2. Why we use it

• To create your account, process bookings and issue tickets.
• To send booking confirmations, event changes, cancellations and refund updates.
• To prevent fraud and abuse, and to meet legal obligations.
• To improve the Platform using aggregate usage data.

3. Who we share it with

• Payment partner to take payments and issue refunds.
• Service providers for hosting, database, authentication and email delivery, under confidentiality terms.
• Organizers receive only what they need to run their event: ticket details and your name, or a masked email if no name is set. They do not receive your phone number or payment details.
• Authorities, where required by law.

We do not sell your personal data.

4. Cookies and local storage

We use essential cookies to keep you signed in and secure, and local storage to remember your chosen city. We do not use advertising cookies.

5. Retention

We keep account and booking records for as long as your account is active and for [PERIOD, e.g. 8 years] afterwards where needed for accounting and legal purposes, then delete or anonymise them.

6. Security

We use encryption in transit, access controls, and server-side checks on payments and tickets. No system is perfectly secure. Tell us if you notice anything suspicious.

7. Your rights

You may ask to access, correct or delete your personal data, or withdraw consent, by writing to ayushrai61214@gmail.com. We respond within [30] days. Some records must be kept by law.

8. Children

The Platform is not intended for children under 18 to use without a parent or guardian.

9. Changes and contact

We will post updates here. Grievance Officer: AYUSH, Varanasi-221010, Uttar Pradesh, India, ayushrai61214@gmail.com.