These terms govern your use of LīLā (the “Platform”), operated by AYUSH, Varanasi-221010, Uttar Pradesh, India. By creating an account or booking tickets you agree to them.

1. What we do

LīLā lets you discover and book cultural events and experiences. Events are run either by us or by independent organizers listed on the Platform. Organizers are responsible for delivering their events, and we are responsible for the booking and ticketing service.

2. Your account

• You must give accurate information and keep your password and any authentication codes secure.
• You are responsible for activity on your account. Tell us promptly if you suspect misuse.
• You must be at least 18 to book, or use the Platform with a parent or guardian.

3. Bookings and payments

• The price shown at checkout, including the convenience fee, is the full amount you pay in Indian rupees.
• Payments are processed by our payment partner through UPI, cards and net banking. We do not store your card or UPI credentials.
• A booking is confirmed only when you see the “Booking confirmed” screen and receive your tickets. If money is debited without confirmation, it is reversed or the booking is completed, usually within a few working days.
• Seats are held for about 15 minutes during checkout.

4. Tickets and entry

• Each ticket has a QR code that can be used once. Do not share screenshots publicly, because anyone who scans first gains entry.
• Organizers may refuse entry for safety reasons or breach of event rules.
• Resale of tickets above face value is not permitted.

5. Cancellations and refunds

See our Cancellations & Refunds policy.

6. Acceptable use

You agree not to misuse the Platform, including attempting to bypass security, scraping, fraudulent bookings, or interfering with ticket scanning.

7. Organizers

Organizers must provide accurate event information, honour valid tickets, and comply with applicable law and venue rules. We may review, decline, suspend or remove events or organizers at our discretion.

8. Liability

To the extent permitted by law, we are not liable for the content, quality or safety of events run by organizers, or for indirect losses. Nothing here limits rights you have under applicable consumer law.

9. Changes

We may update these terms. Continued use after an update means you accept it.

10. Governing law and disputes

These terms are governed by the laws of India. Courts at VARANASI have jurisdiction, subject to any rights you have under consumer protection law.

11. Contact and grievances

Grievance Officer: AYUSH, ayushrai61214@gmail.com. See our Contact page.