If an event is cancelled

If an event is cancelled by the organizer or by us, you receive a full refund, including the convenience fee, to your original payment method. We email you when the refund is issued. Banks usually credit it within [5–7] working days.

If an event is rescheduled or changed

Your tickets stay valid for the new date. If you cannot attend the new date, write to us within [7] days of the announcement and we will refund you.

If you can no longer attend

[CHOOSE: Tickets are non-refundable once booked, unless the event page says otherwise. / Refunds are available up to X days before the event, minus the convenience fee.] The policy shown on an event page applies to that event.

Payment problems

• If your payment fails but money is debited, it is automatically reversed by the bank or payment partner, usually within [5–7] working days.
• If you were charged and did not receive tickets, check My Experiences first, then contact us with your booking ID and payment reference.
• If an event sold out while your payment was completing, you are refunded in full automatically.

How to ask for a refund

Email ayushrai61214@gmail.com with your booking ID (it starts with LL-). We reply within [2] working days.